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<h2><strong>Job Description</strong></h2>
<p>Join Intelligent Technical Solutions, a dynamic and growing company, as our <strong>Remote System Administrator</strong>. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.</p>
<h2><strong>Job Responsibilities</strong></h2>
<p><strong>This role is expected to be able to resolve the following technical issues with little or no assistance:</strong></p>
<ul>
<ul>
<li>Workstation operating system issues of any kind.</li>
<li>Printer issues of any kind.</li>
<li>Standard business application (Office, etc.) issues of any kind.</li>
<li>Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.</li>
<li>Advanced server issues of any kind.</li>
<li>Basic and intermediate networking issues.</li>
<li>Escalation point for technicians</li>
</ul>
</ul>
<p><strong>Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.</strong></p>
<h2><strong>Job Qualifications</strong></h2>
<ul>
<li>Experience with Windows and Mac OS troubleshooting.</li>
<li>Experience with Server 2016 through 2025.</li>
<li>Experience with VMWare and Hyper V Virtualization.</li>
<li>Experience supporting M365 and Azure.</li>
<li>Minimum of five years experience in IT Support or a similar role.</li>
<li>Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.</li>
<li>Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.</li>
<li>Experience with Managed Service Providers (MSPs) is highly desirable.</li>
<li>Active Server Certifications are preferred.</li>
</ul>
<h2><strong>Job KPIs</strong></h2>
<ul>
<li>Utilization: The percentage of time that you are on the clock and billing time to client tickets</li>
<li>CSAT: Scores filled out by clients using the rating system in tickets</li>
<li>Quality Score: Assessments performed by the training and quality team.</li>
<li>First-touch closed: Each ticket that is completed with only one time entry contributes to this number.</li>
</ul>
<h2><strong>Job Requirements</strong></h2>
<ul>
<li>A home office set up that meets the following:</li>
<ul>
<li>Computer: A working computer with a minimum of 8GB RAM and one of the following:</li>
<ul>
<li>Windows 11 with an Intel i5 or i7 (8th generation or newer), or</li>
<li>AMD Ryzen 5 or 7 (2000 series or newer), or</li>
<li>macOS 12 or newer.</li>
</ul>
<li>Internet: Stable internet connection with at least 5 Mbps download and upload speeds.</li>
<li>Audio Equipment: A quality headset with a noise-cancellation feature for meetings.</li>
<li>Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.</li>
<li>Webcam: An HD webcam for video calls.</li>
<li>2nd Monitor </li>
<li>UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)</li>
</ul>
<li>A very strong cultural fit the ITS way (Our core values will be discussed during the interview) </li>
<li>Excellent command of the English language both spoken and written </li>
<li>Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)</li>
<li>Able to pass our online behavior and cognitive assessments. </li>
<li>Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.</li>
<li>Able to provide NBI Clearance (for PH applicants).</li>
</ul>
<h2><strong>Compensation</strong></h2>
<p>Pay rate starts at <strong>$11.00/hour</strong> and may vary by experience and location.</p>
<h2><strong>Benefits</strong></h2>
<ul>
<li>Comprehensive Health Plans / HMO (Employee & Dependent/s)</li>
<li>Life Insurance</li>
<li>Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)</li>
<li>Paid Time Off (starts at 15 days per year)</li>
<li>Maternity/Paternity Leave</li>
<li>Paid US Holiday</li>
<li>Night Shift Bonus</li>
<li>Salary Advancement/Loan</li>
<li>Health & Wellness Program</li>
<li>Company-paid training and certification</li>
</ul>
<h2><strong>Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:</strong></h2>
<p><a href="https://app.hireflix.com/public-application/65e223350ea0974fbb4241e4" target="_blank"><strong>PRE-RECORDED VIDEO INTERVIEW </strong></a></p>
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