[Remote] Strategic Account Advisor, Spruce

Note: The job is a remote job and is open to candidates in USA. Zillow is reimagining how people move through the real estate market and their careers. As a Strategic Account Advisor in Spruce Fulfillment & Operations, you will manage high-impact workflows that accelerate the sales process and strengthen client relationships, while collaborating across various teams to enhance customer experiences.

Responsibilities

• Manage and drive the day-to-day sales process, including opportunity tracking, stage progression, risk/issue calls, and follow-up actions from pipeline reviews and business activities.
• Lead end-to-end deal support: schedule meetings and demos, coordinate with Operations and Product, resolve issues, and ensure completion of key tasks.
• Build and maintain concise sales collateral (one-pagers, case snapshots, slide excerpts) using brand templates, and manage version control in shared libraries.
• Oversee the legacy-client process for an assigned portfolio: triage requests, diagnose needs, coordinate with Operations for resolution, and document learnings to prevent recurrence.
• Continuously learn and iterate on the Spruce pitch to ensure readiness for client-facing interactions.
• Experiment with and implement strategies to drive greater adoption and earn more of our clients’ business.

Skills

• 3+ years in sales operations, strategic account support, customer success, or program coordination, with demonstrated ownership of end-to-end workflows and cross-functional coordination
• Able to work with intermittent supervision; you turn ambiguous requests into structured plans, set timelines, and drive outcomes
• Clear, executive-ready communicator with strong writing and presentation skills for both internal and external audiences
• Proficient with Google Workspace, CRM systems (Salesforce preferred), and basic reporting
• Skilled in maintaining and auditing performance metrics; adept at pulling data and applying metrics to guide strategy and execution
• Client-first mindset with a process-centric approach; you focus on delighting clients by documenting, standardizing, and improving how work gets done
• Strong organizational skills, bias for action, and reliable follow-through across multiple priorities
• Experience in real estate services (title/escrow, mortgage), transaction coordination, or adjacent professional services
• Light design aptitude for sales collateral (Slides, Canva/Figma) with comfort presenting to mixed audiences
• Familiarity with enablement and scheduling tools (e.g., Highspot, Gong, Calendly) is a plus

Benefits

• Equity awards based on factors such as experience, performance and location

Company Overview

Company H1B Sponsorship