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Some customer issues are straightforward. Others take patience, judgment, and a little more experience to get right. We're looking for the person people turn to when the usual answer isn't enough.
What is the pay?
$61,000 - $74,000 per year, based on experience
Individual performance-based bonus up to 10% of salary
Company performance-based bonus up to 10% of salary
What are the benefits?
Fully remote position
Competitive health, dental, and vision insurance
401(k) with up to 6% company match
40 days of paid time off, inclusive of vacation, sick days, and holidays
$200/month home-office stipend
Promote-from-within culture with clear opportunities for advancement
What will I be doing?
Responding to customer inquiries across phone, live chat, and ticketing systems
Resolving complex cases escalated by Customer Service Representatives
Troubleshooting both common and uncommon problems and guiding customers to solutions
Identifying patterns in escalated cases and surfacing insights to leadership
Documenting interactions accurately within internal systems
Following established processes to deliver consistent, high-quality support
Representing client brands with empathy and professionalism
What are the requirements?
Excellent written communication, including grammar, punctuation, and spelling
Comfortable navigating multiple software systems simultaneously
Fast, reliable internet connection and a distraction-free work environment
What additional qualifications could I have?
1+ years customer service-related experience
1+ year experience with phone, chat, and ticketing software systems
What shifts are available?
This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.
Night Shift: 12:00 AM - 8:00 AM Central Time (CT)
Great customer service is about more than answering questions it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you!
Remote
Skills: Consumer Branding, Customer Escalations, Customer Support/Service, Identify Issues, Leadership, Online Chat, Problem Solving Skills, Process Development, Writing Skills
