Claims Support Coordinator

<p>Welcome to American International Group! We are a leading global insurance organization with a rich history of over 100 years. Our team is dedicated to providing our clients with innovative insurance solutions to protect their assets and mitigate risks. We are currently seeking a Claims Support Coordinator to join our dynamic team. In this role, you will play a crucial part in supporting the claims process and ensuring our clients receive prompt and efficient service. We are looking for candidates who are highly organized, detail-oriented, and able to thrive in a fast-paced environment. If you are a self-motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you! Provide administrative support to the claims team, including data entry, filing, and document management. Assist in the preparation and coordination of claim-related documents and reports. Communicate with clients, insurance agents, and other stakeholders to gather necessary information and provide updates on the status of claims. Monitor and track claims progress, ensuring timely and accurate resolution. Collaborate with other departments within the organization to obtain necessary information and documents for claims processing. Handle incoming calls and emails from clients and provide exceptional customer service. Maintain accurate and organized records of all claim-related activities. Follow up on outstanding claims and escalate any issues to the appropriate parties. Conduct research and analysis to support decision-making and identify opportunities for process improvement. Stay up-to-date with industry regulations and company policies to ensure compliance in all claims-related activities. Assist with training and onboarding of new team members. Participate in team meetings and contribute ideas for improving efficiency and customer satisfaction. Support other ad hoc tasks and projects as assigned.</p><p>American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>