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<p>If you are passionate about helping people, prefer evening shifts, are<span> </span><strong>BILINGUAL</strong><span> </span>and<span> </span><strong>love working from home</strong>, this may be the perfect opportunity for you!</p>
<p>Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter—and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.</p>
<p><strong>Qualifications:</strong></p>
<ul>
<li>Proven track record of ALL of the following STRIVE values:</li>
</ul>
<ul>
<li>[S]ervice</li>
<li>[T]enacity</li>
<li>[R]esponsibility</li>
<li>[I]ntegrity</li>
<li>[V]ersatility</li>
<li>[E]ntrepreneurship</li>
<li>Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness</li>
<li>Strong desire to be helpful and take ownership to resolve customer situations</li>
<li>Empathetic and active listening</li>
<li>Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar</li>
<li>Positive outlook and enthusiastic attitude</li>
<li>Conscientious team player</li>
<li>Driven by delivering results</li>
<li>Professional demeanor, put together</li>
<li>Dependable and consistent, history of good attendance</li>
<li>Naturally curious with an aptitude for learning and understanding quickly</li>
<li>Ability to multitask by reading, typing, and navigating through applications while speaking with customers</li>
<li>Prior customer service/troubleshooting experience preferred</li>
<li><strong>BILINGUAL (Fully Fluent in English and Spanish or Creole )</strong></li>
</ul>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Communicate with customers in a proactive and professional manner.</li>
<li>Respond to questions and provide information while exceeding customer expectations.</li>
<li>De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.</li>
<li>Identify root cause of inquiries by asking probing questions to determine the best solution.</li>
<li>Maintain required product knowledge to deliver best in class service.</li>
</ul>
<p> </p>
<p><span><strong>Details:</strong></span></p>
<ul>
<li><strong>Start Date</strong>: June 1, 2026</li>
<li><strong>Training Schedule</strong>: Monday through Friday 9am-5pm EST for the first<span> 3</span><span> weeks</span></li>
<li><strong>Production Schedules available:</strong></li>
<li><strong>Regular Shift – </strong>5 days a week (includes Sundays (40 hrs a week)</li>
<li><strong>Pay:</strong> $16.19/hr</li>
<li><strong>Must be Bilingual (English & Spanish or Creole)</strong></li>
</ul>
<p> </p>
<p> </p>
