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The Airport Operations Seasonal Crew provides award-winning customer service to customers in the airport. The Seasonal Crew works, due to operational needs, on a temporary basis (maximum 1,000 hours per year). The crewmember checks-in and verifies customers' personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.
Responsibilities
Provide exceptional customer service
Conduct check-in process for customers via computer
Verify customers' personal identification
Tag, lift, and handle customer luggage
Announce flight arrivals, departures, and pre-boarding information via the public address system
Communicate with our customers to keep them constantly informed
Offer ancillary products to our customers such as 'even more speed' and 'even more space'
Coordinate various duties with coworkers and other departments to ensure proper handling of customers
Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
Assist customers with special needs, e.g. customers who need assistance in boarding
Crewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Ensure and maintain a safe environment and operation
Other duties as assigned
Requirements
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year of customer service, volunteer or sales experience
Strong interpersonal and listening skills
Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically based scoring
Complete fluency in written and spoken English
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
Depending on location, may need to acquire and maintain a United States Customs Clearance
Available for overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
For internal candidates, good standing in attendance performance and safety
Nice-to-haves
Two (2) years of customer service, volunteer or sales experience
Knowledge of customer service principles and practices
Experience working with various forms of payment (cash, credit cards, travelers' checks, etc.)
